Please email using the subject line "Problem With My Order" and don't forget to include your name, order number, and the full description of your issue. We will work it out as swiftly as possible. Please do not use our social media to contact us about an order - we may not see it there. Better to email us directly at sales@exagrecords.com Thanks!

1 - SHIPPING TIME

Shipping time varies between 5-7 days.

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2 - HOW WE SHIP YOUR RECORD(S)

Being massive vinyl junkies, we ship our records to you exactly how we'd like our own personal records shipped. We ship our records outside of the cover to avoid seam-splits during handling. We also use industry approved corrugated mailers designed specifically for shipping vinyl records with 2 corrugated inserts for padding and to avoid any shuffling during transit.

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3 - PRE ORDER INFORMATION

If purchasing a 'preorder' release and also a release 'in-stock' in the same order, note that the 'in-stock' item will ship on the 'preorder' date. To avoid delays of your 'in-stock' item, please order the items separately. Preorders will ship on the date showing on the product details for each release. This date sometimes may change due to pressing plant delays. We will notify you by email if this date changes.

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